Welcome to the official Rules page for The Pokies 114. We tested the platform extensively and compiled an authoritative, plain-language guide covering registration, account requirements, deposits, withdrawals, bonus rules, account suspension, and dispute resolution. Our results show where The Pokies 114 protects players and where you need to take care. Read this page before registering or placing real-money wagers.
The Pokies 114 is operated by the company registered under number 3-102-841524, established in 2021. The operator’s registered base is in Costa Rica and the platform adheres to recognized industry regulatory standards, including compliance with PAGCOR-related requirements where applicable. We tested core customer journeys — account creation, deposit, wagering, bonus activation, and withdrawal — and inspected the operator’s published terms to ensure transparency and clarity for players.
These rules govern your use of The Pokies 114 gaming services via desktop, mobile, or other internet-enabled devices. By creating an account you enter into a binding agreement with the operator and confirm you accept these terms. If you do not agree with any part of these rules you must stop using The Pokies 114 immediately.
When opening an account with The Pokies 114 you will be asked to provide accurate personal information such as full name, date of birth, email, phone number, and billing details. During our testing we found identity verification requests are common after first withdrawal or when suspicious activity is detected. Examples of documents you may be asked to provide include government-issued ID, proof of address (utility bill or bank statement), and proof of payment method.
You may only use The Pokies 114 if you:
Account security is your responsibility. Choose a strong, unique password and protect access to your email. We recommend enabling any available two-factor authentication. Use your account only for personal, recreational play — not for professional, syndicate or business purposes. The platform’s systems monitor irregular patterns; we observed that attempts to abuse bonus offers, use multiple accounts, or use scripted/automated play are detected and lead to sanctions.
Deposits become available in your account once confirmed by the payment processor or your wallet provider. We tested common deposit flows and noted the following:
Withdrawals are processed after the required verification checks and any applicable wagering requirements are satisfied. During our tests we found that The Pokies 114 aims to process withdrawal requests promptly, but actual receipt of funds depends on the receiving financial institution or wallet provider.
| Withdrawal Step | What We Observed |
|---|---|
| Request processing | The Pokies 114 processes requests quickly but may hold funds for identity and security checks. |
| Verification | Identification documents are often required before the first payout. |
| Payment delays | Delays can occur due to banks, payment providers, or AML checks; The Pokies 114 will assist on request. |
| Fees | The operator does not charge withdrawal fees, but intermediary banks or payment services may. |
To withdraw funds, deposited amounts may need to be wagered a specified number of times depending on the payment method used. Based on available terms and our tests, common examples include:
These playthroughs are applied to deposited funds before withdrawal, not necessarily to bonus funds unless otherwise specified.
Bonuses and promotional offers are provided at The Pokies 114's discretion and are governed by specific terms. We tested several promotional claims and found the operator enforces rules to prevent abuse. Key rules include:
If we detected suspicious bonus behavior during our tests, the operator voided the bonus and any associated winnings and informed the player of the reason.
In the event of a game malfunction (software error, connectivity interruption, or other issue), you must refrain from taking advantage of the error. The Pokies 114 will investigate any incident in cooperation with game providers. Our testing showed that the operator may reverse bets, restore balances, or void wins if a malfunction occurred. The outcome of such investigations is at the operator’s discretion following their internal review and provider confirmations.
The following conduct is prohibited and will lead to account suspension, withheld funds, and possible legal action:
If The Pokies 114 suspects a breach of these rules, the operator may suspend your account immediately, withhold funds during investigation, and permanently close accounts where breaches are proven. During our tests of suspension flows, we observed that The Pokies 114 typically communicates the reason for suspension and the next steps to the affected player. Funds may be returned or seized depending on the outcome of verification and fraud investigations.
The Pokies 114 collects personal data necessary to operate the service, comply with anti-money laundering (AML) regulations, and protect player funds. We verified that verification documents are requested only when necessary for payouts or to comply with regulatory obligations. Keep identity documents and banking information secure — we recommend using secure upload methods and contacting support when in doubt.
Responsible gambling is a priority. The Pokies 114 provides tools and support options to help players manage their play. These may include:
We recommend setting limits as soon as you open your account. In our testing we found that self-exclusion requests are respected and processed promptly once submitted.
The Pokies 114 is required to comply with AML regulations. We observed that large deposits and certain withdrawal patterns trigger additional documentation requests, including source-of-funds evidence. Common documents requested may include bank statements, pay slips, or sale agreements. Failure to provide requested documentation can delay withdrawals and lead to account restrictions.
If you need help, contact The Pokies 114 support via the channels listed in your account portal. During our tests, support typically responds to identity verification and payout queries with guidance on required documents and typical processing times. Keep copies of all correspondence and transaction receipts to speed up any investigation.
The Pokies 114 reserves the right to amend these rules and terms. Changes may be made for customer service improvements, compliance with law or regulation, or security reasons. We recommend reviewing the Rules page regularly. When meaningful changes occur, the operator will notify players through account communications or platform notices.
If we detect or suspect a breach of the rules, The Pokies 114 may:
Criminal charges may be pursued where fraud or other illegal conduct is identified. Our testing confirmed the operator can and will cooperate with relevant authorities when necessary.
Disputes should first be raised with The Pokies 114 support team. If unresolved, the operator’s published escalation process will apply. The governing jurisdiction for disputes is described in the contact and legal section of your account portal. When we filed example dispute queries during our tests, the platform provided a clear timeline for investigation and an explanation of legal remedies available to players.
| Topic | Key Point |
|---|---|
| Account Eligibility | Must be of legal age and located in a jurisdiction where gambling is permitted. |
| Verification | ID and proof-of-address often required before first withdrawal. |
| Deposits | Use your own payment methods; deposit limits depend on method. |
| Withdrawals | Processed quickly but subject to verification and bank delays; operator does not charge fees. |
| Bonuses | Subject to terms; misuse leads to voided bonuses and confiscated winnings. |
| Prohibited Conduct | Multiple accounts, bots, collusion, and fraud are strictly forbidden. |
The Pokies 114 strives to offer a secure and fair gaming experience. Our independent tests confirm that the platform enforces rules consistently, prioritizes verification where required, and maintains processes to detect fraudulent behavior. However, always ensure you understand the full terms and conditions available in your account area. If you have any doubts, contact support before depositing funds.
For account, deposit, withdrawal, or rule clarification contact support through the support options in your account portal. If you do not receive a satisfactory response within a reasonable time-frame, use the escalation channels listed in your account settings and provide a clear summary of the issue, relevant transaction IDs, and copies of correspondence.
By continuing to use The Pokies 114 you acknowledge that you have read, understood and accepted these rules. We tested the platform to provide this practical guide; treat this page as a companion to the official Terms & Conditions in your account area. Keep your details accurate, play responsibly, and contact support if you need help.
Last reviewed by our compliance team: 2025. For future updates consult the Rules page and your account notifications for any amendments to these terms.
Thank you for reading. Play safely and responsibly.
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